Frequently Asked Questions (FAQ)

Graf Classics is an independent Swiss watch retailer specializing in high-quality vintage and classic watches. Our focus is on personal consultation and individual watch searches. We will find the watch that perfectly suits your needs.

Upon request, we will specifically research rare or hard-to-find watch models. We will take your preferences, budget, and any special criteria into account. We will only present you with offers that truly meet your requirements.

Yes, we will gladly visit you personally upon request to present watches or provide advice. This service is exclusive and available only by appointment.

The delivery time depends on the chosen delivery method:

• Personal handover: After receipt of payment, we can arrange an appointment within 1-3 business days.
• Collection from the showroom: After receipt of payment, the watch can be picked up by appointment.
• Insured shipping: Delivery usually takes place within 2-5 business days after receipt of payment, depending on the destination.

With the "Find My Watch" service, the delivery time may vary depending on the rarity of the watch you are looking for. We will keep you updated on the current status throughout the entire process.

All shipments are fully insured via specialized courier services. The insured value corresponds to the full purchase price of the watch. Each shipment is discreetly packaged and equipped with a tracking system, allowing you to check the current status of your delivery at any time.

GRAF CLASSICS offers a 12-month mechanical warranty on all watches sold. Of course, we remain your contact at any time, even after this warranty period has expired. For new watches, the manufacturer's warranties remain in effect. In the event of a warranty claim, please contact us immediately, and we will arrange for the problem to be professionally repaired.

The duration of the "Find My Watch" process varies depending on the rarity and availability of the watch you're looking for. For more common models, we can often provide results within 2-4 weeks. For particularly rare or limited-edition models, the process may take longer. We'll keep you regularly informed about the progress of the search and provide you with a realistic estimate of the expected time from the outset.

The consultation and search for suitable watches are free of charge.

With the Find My Watch service, costs only arise once you have chosen a specific watch and made a 50% deposit. If you decide against the purchase after making the deposit, a service fee may apply, depending on the circumstances.

That depends on what you are buying.

For watches:

• Bank transfer (national and international)
• Cash payment upon personal handover

For accessories, additionally:

• Payment via a payment link sent by us
• Payment in the online shop by debit or credit card

For the "Find My Watch" service, we accept the 50% deposit using the payment methods listed for watches. The remaining balance can be paid upon delivery or prior to shipment, depending on the agreement.